diff --git a/docs/mddocs/Quickstart/llama_cpp_quickstart.md b/docs/mddocs/Quickstart/llama_cpp_quickstart.md
index 388efac6..575398d8 100644
--- a/docs/mddocs/Quickstart/llama_cpp_quickstart.md
+++ b/docs/mddocs/Quickstart/llama_cpp_quickstart.md
@@ -20,6 +20,8 @@ See the demo of running LLaMA2-7B on Intel Arc GPU below.
 
 > [!NOTE]
 > Starting from `ipex-llm[cpp]==2.2.0b20240912`, oneAPI dependency of `ipex-llm[cpp]` on Windows will switch from `2024.0.0` to `2024.2.1` .
+> 
+> For this update, it's necessary to create a new conda environment to install the latest version on Windows. If you directly upgrade to `ipex-llm[cpp]>=2.2.0b20240912` in the previous cpp conda environment, you may encounter the error `Can't find syml7. dll`.
 
 ## Table of Contents
 - [Prerequisites](./llama_cpp_quickstart.md#0-prerequisites)
@@ -357,4 +359,7 @@ If you meet `GGML_ASSERT: C:/Users/Administrator/actions-runner/cpp-release/_wor
 If you have both integrated and dedicated graphics displayed in your llama.cpp's device log and don't specify which device to use, it will cause a core dump. In such case, you may need to specify `export ONEAPI_DEVICE_SELECTOR=level_zero:0` before running `llama-cli`.
 
 #### 14. `Native API failed` error
-On latest version of `ipex-llm`, you might come across `native API failed` error with certain models without the `-c` parameter. Simply adding `-c xx` would resolve this problem.
\ No newline at end of file
+On latest version of `ipex-llm`, you might come across `native API failed` error with certain models without the `-c` parameter. Simply adding `-c xx` would resolve this problem.
+
+#### 15. `signal: bus error (core dumped)` error
+If you meet this error, please check your Linux kernel version first. You may encounter this issue on higher kernel versions (like kernel 6.15). You can also refer to [this issue](https://github.com/intel-analytics/ipex-llm/issues/10955) to see if it helps.
diff --git a/docs/mddocs/Quickstart/ollama_quickstart.md b/docs/mddocs/Quickstart/ollama_quickstart.md
index 7fa12216..fd6941ab 100644
--- a/docs/mddocs/Quickstart/ollama_quickstart.md
+++ b/docs/mddocs/Quickstart/ollama_quickstart.md
@@ -20,6 +20,8 @@ See the demo of running LLaMA2-7B on Intel Arc GPU below.
 
 > [!NOTE]
 > Starting from `ipex-llm[cpp]==2.2.0b20240912`, oneAPI dependency of `ipex-llm[cpp]` on Windows will switch from `2024.0.0` to `2024.2.1` .
+> 
+> For this update, it's necessary to create a new conda environment to install the latest version on Windows. If you directly upgrade to `ipex-llm[cpp]>=2.2.0b20240912` in the previous cpp conda environment, you may encounter the error `Can't find syml7. dll`.
 
 ## Table of Contents
 - [Install IPEX-LLM for Ollama](./ollama_quickstart.md#1-install-ipex-llm-for-ollama)
@@ -214,4 +216,7 @@ In the server log of community version of Ollama, you may see `source=payload_co
 But in the server log of ipex-llm version of Ollama, you should only see `source=payload.go:44 msg="Dynamic LLM libraries [cpu cpu_avx cpu_avx2]"`.
 
 #### 6. Ollama hang when multiple different questions is asked or context is long
-If you find ollama hang when multiple different questions is asked or context is long, and you see `update_slots : failed to free spaces in the KV cache` in the server log, this could be because that sometimes the LLM context is larger than the default `n_ctx` value, you may increase the `n_ctx` and try it again.
\ No newline at end of file
+If you find ollama hang when multiple different questions is asked or context is long, and you see `update_slots : failed to free spaces in the KV cache` in the server log, this could be because that sometimes the LLM context is larger than the default `n_ctx` value, you may increase the `n_ctx` and try it again.
+
+#### 7. `signal: bus error (core dumped)` error
+If you meet this error, please check your Linux kernel version first. You may encounter this issue on higher kernel versions (like kernel 6.15). You can also refer to [this issue](https://github.com/intel-analytics/ipex-llm/issues/10955) to see if it helps.